A launchpad to an IT career through MigraCode & INCO Academy
Through this program, which is powered by INCO Academy, you will gain the in-demand skills that will prepare you to be job-ready and have access to employability services to launch your career in IT.
With this 5-course certificate program designed by Google and delivered on Coursera, you will have access to a variety of hands-on assessments which will help you to simulate real-world IT support scenarios that are critical for success in the workplace.
If you complete this course, you can apply for basic to advanced tech support roles, and we will offer you support with doing this.
Why join this course?
Free access to the online course (original cost of $49/month)
Access to various services to ensure completion
Placement services to convert training into jobs
100% online courses from home or our office with flexible schedule
No degree or prior experience required – start from scratch
Available in English, Spanish, Portuguese, Arabic, French & Russian
What will you learn?
Course 1 – Technical Support Fundamentals
In this course, learners will be introduced to the world of Information Technology, or IT. The curriculum will go through the different facets of IT, including computer hardware, the Internet, computer software, troubleshooting, and customer service.
Course 2 – The Bits and Bytes of Computer Network
This course is designed to provide a full overview of computer networking. Learners will cover everything from the fundamentals of modern networking technologies and protocols to an overview of the cloud to practical applications and network troubleshooting.
Course 3 – Operating Systems and You: Becoming a Power User
In this course — through a combination of video lectures, demonstrations, and hands-on practice — learners will learn about the main components of an operating system and how to perform critical tasks like managing software and users, and configuring hardware.
Course 4 – System Administration and IT Infrastructure Services
Learners will learn about the infrastructure services that keep all organizations up and running. Learners will also learn how to manage and configure servers and how to use industry tools to manage computers, user information, and user productivity. Finally, they will learn how to recover organizations’ IT infrastructure in the event of a disaster.
Course 5 – IT Security: Defense against the digital dark art
This course covers a wide variety of IT security concepts, tools, and best practices. The course is rounded out by putting different concepts together into a multi-layered, in-depth security architecture, followed by recommendations on how to integrate a culture of security into organizations or teams.
What are the outcomes?
By earning these IT Skills, you prepare yourself for roles that include — systems analyst, support specialist, database administrator, IT technician, computer specialist, and many more. More specifically, you will learn the following skills:
- Learn skills required to succeed in an entry-level IT capacity
- Learn to perform day-to-day IT support tasks including computer assembly, wireless networking, installing programs, and customer service
- Learn how to provide end-to-end customer support, ranging from identifying problems to troubleshooting and debugging
- Learn to use systems including Linux, Domain Name Systems, Command-Line Interface, and Binary Code
With support from volunteers
Finish in 2 to 5 months
Based on your own availability
Work online & in our office
Meet with volunteers
Only a few obligated meetings
Every 2 weeks
All details on the official course page
Check all the details of our course on the website of Coursera, where you will follow the course (ignore the price – you will get free access through MigraCode & INCO).